What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

Customer Reviews

The girls in this office are all great. Very knowledgeable, helpful and fun to be around. Even though I live 2 hours away and there are NewSound Centers closer to my home, I always make the drive to this office whenever I need anything. I'm very happy with their service.

ben richardson, on Google

Sarah, Sherri and Marcy are the best to sit down with you and work through your hearing aid needs. They are always helpful to answer any questions and keep me supplied with batteries. I am a happy customer.

Gary Johnson, on Google

The care and expertise was excellent. That has been over shadowed by their billing department, who is completely unresponsive to communication. Once they got THEIR money from insurance they have not responded to questionable billing. Update: 3/14/2020 and still no return of excess payment out-of-my pocket that is due me.

Joyce Hagen, on Google

Very nice courteous group. Highly recommend.

Rick Voigt, on Google

Cindi and Betsy are the best in any profession. They make me feel at home all the time. Their professionalism makes New Sound at Galveston the best business in entire Texas.

Easy Life, on Google

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