What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Sarah, Sherri and Marcy are the best to sit down with you and work through your hearing aid needs. They are always helpful to answer any questions and keep me supplied with batteries. I am a happy customer.

Gary Johnson, on Google

I have been going to NewSound in Georgetown for several years and they have never failed to provide excellent service. They have consistently sold quality hearing aids and spent the time necessary to determine my needs.

Ira Marchbanks, on Google

Great, very personal knowledgeable service! Thanks again for the great help every time I'm there!

Patricia Bartley, on Google

I have had a great experience with my new hearing aids. Sarah and Marcy are great to work with. Sarah will take the time to make sure your hearing aid is exactly what you need. I would highly recommend.

keith watts, on Google

Great attention to detail. Sarah C is a great audiologist. Super-friendly, appreciates her patients and ensures that their needs are met every time ! I love going these, in fact, if I lived close I would stop in to say hi.

J K, on Google

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