Hearing Instrument Specialist
Sarah Chittum is a Hearing Instrument Specialist. Sarah is originally from Lufkin, Texas and moved to Galveston Area in 2014. Sarah became licensed as a Repair Technician when she began working at a private Audiology clinic in 2002. As soon as her mentoring audiologist saw her passion for saving hearing lives and how she excelled in patient care, she received her licensing from the state of Texas as a Licensed Hearing Aid Dispenser. Sarah was drawn to the profession because not only did she enjoy repairing hearing aids and becoming the “hero of the day” for whomever needed to hear better that day, but she really loved the way a patient would light up when hearing again for the first time.
Sarah strives to show her patients compassion and love as she believes her patients are friends like family.
Outside of saving hearing lives, Sarah loves swimming, camping and relaxing to the sound of the waves at the beach. She also loves hiking to see beautiful waterfalls and seeing her flowers bloom.
Cheri Peck-Saville is an Audio Technician. She is originally from South Williamsport, PA and moved to Houston, TX in 1994. She attended Pennsylvania College of Technology in PA and worked in various industries. Cheri began working in the hearing industry in 2016 and was drawn to the profession because of her Uncle who owned his own hearing aid business for many years, whom inspired three others family members to also become involved in the hearing industry.
What Cheri loves most about saving hearing lives is the way the patients eyes light up when the hearing aids are placed on their ears and they realize everything that they have been missing. She strives every day to work with her patients to form a bond/friendship with them. Her patients are more like family and she wants them to know she is always there to help and encourage them by working together as a team in saving their hearing. Outside of saving hearing lives, Cheri loves to exercise, spend time with the special people in her life, read, and volunteer to help with cook-offs and community activities.
Patient Services Coordinator
Marcie Trotter is a Patient Service Coordinator. Marcie is original from Houston, Texas and moved to Texas City, Texas in 2012. Marcie attended Westbury High School and started working at New Sound Hearing Centers in 2018. Marcie began working in the hearing industry in 2018 and was drawn to the profession because she wanted a new challenge and Saving Hearing Lives she has found extremely rewarding. What Marcie loves most about saving hearing lives is, the smile patients have on their faces when they are able to hear once again! Marcie strives/focuses/works on/etc. to make our patients feel comfortable, like family. Outside of saving hearing lives, Marcie loves hobbies such as, exercise, camping, swimming, crafting, and dancing.
I have been going to NewSound in Georgetown for several years and they have never failed to provide excellent service. They have consistently sold quality hearing aids and spent the time necessary to determine my needs.Ira Marchbanks, on Google
Great, very personal knowledgeable service! Thanks again for the great help every time I'm there!Patricia Bartley, on Google
The girls in this office are all great. Very knowledgeable, helpful and fun to be around. Even though I live 2 hours away and there are NewSound Centers closer to my home, I always make the drive to this office whenever I need anything. I'm very happy with their service.ben richardson, on Google
Sarah, Sherri and Marcy are the best to sit down with you and work through your hearing aid needs. They are always helpful to answer any questions and keep me supplied with batteries. I am a happy customer.Gary Johnson, on Google
The care and expertise was excellent. That has been over shadowed by their billing department, who is completely unresponsive to communication. Once they got THEIR money from insurance they have not responded to questionable billing. Update: 3/14/2020 and still no return of excess payment out-of-my pocket that is due me.Joyce Hagen, on Google
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